Our Team

The Home Instead Senior Care Gold Coast and Northern Rivers Team

Your Home Instead Senior Care team on the Gold Coast and Northern Rivers area possesses a heartfelt desire to work with seniors in the community. Both Chris and Steve have their own family senior care experiences and Chris's Grandmother, aged 101, still lives independently in her own home in Victoria's bayside.

It is our ultimate goal to forge extraordinary relationships between our clients and their CAREGivers. When you or an elderly loved one is ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.   

Meet our team of caring, compassionate professionals, dedicated to providing you and your family the best in-home care and support for your individual needs and preferences.

Chris Davey & Steve Patterson

Owners

Chris and Steve opened the first franchised office of Home Instead Senior Care in July 2006. We have been providing exceptional care to our clients for the past 11 years and will continue to grow as the population ages says Steve. We strive to be the solution for seniors and their families who are looking for assistance to remain living independently at home.

We have a fabulous team we work with each and every day. Our CAREGivers are the heart of our business, they are providing the services to our clients through care, compassion and dependability, whilst our office staff, work hard behind the scenes with the caregivers to ensure the best quality care is being provided. We train our Caregivers in house with our own internal training system; we monitor and mentor our CAREGivers through their training to ensure they have the right tools and skills to assist our seniors in their care needs. We employ CAREGivers with little or no experience and train them through to their Certificate III in Individual Support, as well as employing CAREGivers that have already gained a qualification, where we encourage them to continue learning through our in-house GRAD training and development program.

Our office team is dedicated to providing the very best support to our CAREGivers, clients and client's families through daily contact and regular team meetings. Our Client Coordinators provide welcomed feedback to those client's families that are living away from their loved ones. We currently employ 156 CAREGivers and 15 office based employees who all share the passion for making a difference to a senior’s life.

Both Steve and I have been involved in caring for their own loved ones throughout our journey with Home Instead Senior Care says Chris. My Grandmother is 101 years young this November and living independently in her own home in eastern bayside suburbs of Victoria. Steve supports his Mum in Brisbane to maintain her independence and remain living at home she is in her 80’s. 

Belinda Venables

Operations Manager

Belinda has been working with Home Instead Senior Care for approximately four years, Belinda came to us with many years’ experience in managing and leading teams in the aged care and disability service sector and has a passion for ensuring quality services are maintained. Belinda said she thoroughly enjoys her role and the friendly team environment.  Belinda has numerous qualifications, that are relevant to our industry such as Diploma in Community Services in Case Management and Advanced Diploma in Leadership and Management where she is able to utilize these skills each day ensuring that our business is running at optimal performance.

I started my career in aged care back in 1985 as an AIN (assistant in nursing)  in a nursing home in the Northern Shore districts of NSW and spent three years working as an AIN, before moving onto a caring role looking after my children until 1995 when I decided it was time to go back to work as an AIN, I worked for several years, before deciding I wanted to advance my career in the industry and went out and educated myself in several courses Cert III in HACC (Home and Community Care) Cert III in Business Administration, and landed my first position as a Care Coordinator, I loved this new position taking care of seniors in their home and coordinating community nurses and home care workers to assist them in their homes keeping them living independently at home for as long as possible, after four years I decided that I would like to dabble in Case Management so obtained a Case Management position in the disability sector and after eight months I was promoted to a Team Leader role where I led a team of nine Case Manager/Coordinators in disability and Veterans Home care. I furthered  my education and studied for a Diploma in Community Services in Case Management, after three and a half years in this role, I was approached by Chris Davey, who had heard of me by one of his employees who had worked with me in the past and invited me to join his team. Chris offered me the role of Operations Manager four years ago and am proud to say that I am still here thoroughly enjoying my role and leading our team into the success it is today.

Belinda is a great asset to our team and keeps the cogs working efficiently and effectively, ensuring compliance  is maintained and Home Instead Senior Care employees are always 100 % client focused where they maintain client directed care to meet the growing and ever changing needs of our seniors, enhancing the lives of our seniors and their families and  keeping them living independently in their homes as long as possible. 

Jennifer Irwin

Client Care Manager

Home Instead Senior Care has a great reputation for consistency and quality in CAREGivers providing outstanding care to all our clients .

I have always liked to be part of an organization that has a good standing in the industry and believes that the Customer is King, Home Instead Senior care Gold Coast provides this to all clients and CAREGivers. I have an adopted daughter who I adopted when she was 13months, and she is 21 now. She has schizophrenia – ( disorganized subtype) and borderline personality disorder.

I did advocacy for the elderly who had become the custodians of orphaned children in HIV affected households. This provided me with some of the skills to my current role. Home Instead Senior care is really bridging the gap for their seniors – from what they used to be able to manage independently – to what they are able to manage now, due to age related illnesses and degeneration. Our CAREGivers are Angels on Earth. We are only as good as our Client’s last experience with one of our CAREGivers – we have to make each time count.

I love the people contact, and I love the variety, every day is different and a new opportunity to make a difference to everyone I deal with.

Jennifer Ruby

Client Services Manager

Making the transition to Home Instead Senior Care was a choice I made from seeing how much they stood out as an organisation that truly cared about helping  seniors and making a difference in this industry. This passion to engage in work that truly makes a difference for others is a trait that I value for myself and for the work I do. I have spent many years volunteering with and also helping seniors. I’ve spent a previous ten years working with children in various roles and believe the elderly and children can be some of the most vulnerable people in our society who need caring advocates who take their job personal to make a difference for them.

Marija Halar

Client Services Manager

A desire to work in a role that supported seniors and their families has lead me to Home Instead Senior Care. It was important to find employment with an aged care provider that held values aligned to my own. Home Instead Senior Care strives to empower seniors and in my role as Client Services Manager, I want to pass on that passion to the greater community.

I was fortunate enough to see the value of an outstanding Caregiver when my grandmother was looked after by my auntie for 10 years. The commitment to provide my grandmother the dignity she deserved when she was most vulnerable is what inspires me most.

It is a wonderful experience to meet clients, hear their wonderful stories and know that the team at Home Instead Senior Care will look after their needs and ensure a solution is never too far away.

I look forward to creating new relationships with peers, working closing with the Home Instead Senior Care team and nurturing values held by our organisation by enhance the lives of ageing adults and their families.

Lynda Grimwood

Client Services Manager

I have been a nurse for many years and worked in different roles in acute care and the aged care sector. I am privileged to now have a position as a Client Services Manager with such an outstanding aged care provider. It makes me feel proud to talk about HISC to potential clients, referral agencies and people in the community as they are a company that gives the time, respect, kindness and will go out of their way to accommodate clients requests. The staff are all wonderful, caring and suited to their roles and it is a pleasure to work alongside them all. I have a daughter with special needs; she has Autism & is developmentally delayed she is the joy of my life. Having just turned 18 years of age, she has transitioned to the NDIS and will leave school this year, to explore employment opportunities. 

Tracy Thomas

Recruitment and Training

My Nana lived in a small country town in Victoria right up until she passed away at 87. Nana Mac was very attached to her home and the memories she had there as well as the life she had with friends, craft groups, etc. Unfortunately we all lived scattered around the state and as Nana Mac got older she came to rely on in home services. I feel this is such a valuable service which helped her stay in her own home and, (especially important for a lady who worked during the war to support her very young children whilst my grandfather was away, and then relocated the family from Scotland to Australia in the years after the war), being able to maintain  her independence for as  long as possible was vitally connected to her happiness and good health.  I was very close to all my Grandparents growing up and helped care for my Nan with Parkinson’s during my teenage years. My Grandfather would go off and indulge in his love of Soccer (yup, in Melbourne during the 80’s – Soccer. Unheard of back then!!) and I would spend many enjoyable hours listening to Nan reminiscing about growing up in the suburbs of Melbourne when it was still mostly a small city. Very helpful when it was time for history homework. In addition I undertook my Cert III HACC and worked as a carer in Country Victoria for a number of years under the council HACC program. 

Enhancing the lives of seniors is about finding out about them as individuals, finding out about their lives and just what needs they have in order to assist them to continue to live quality lives in a safe and secure environment.  Enhancing lives means going the extra step to ensure our seniors are not only safe, secure, and healthy, but are also happy, content and able to participate in activities they take joy from. Home Instead Gold Coast caregivers are amongst the most compassionate, empathetic and hardworking carer’s I have come across. Ask any of them about their clients and the response is smiling faces as they talk about their clients with affection. Our CAREGivers always look to how they can help their clients; they always give us a call with suggestions or feedback to improve services to clients and ultimately clients lives.  As Training and Recruitment Officer I get to enjoy all aspects of Home Instead Senior care from interacting with CAREGivers on a daily basis, gaining feedback from training and services to continually improve our CAREGivers skills and assist them to provide better services, through to talking to clients and getting lovely feedback regarding our CAREGivers

Ann McLauchlan

Service Delivery Manager

After working in a workforce planning role for so many years and enjoying the challenge I thought it would be interesting and challenging to combine two things I am passionate about.                                                                 

I helped care for my grandmother before she passed away and currently live with and help care for my parents who are both in the 70’s. I think anything that can help our aging population be more comfortable and independent is only a good thing. Our life expectancy is becoming longer and longer which means the aged care industry will only become more and more important. And as we continue to be client focused the word of mouth from existing clients will provide us with more care to more clients. 

We have a wide range of caregivers – all ages and multiple nationalities, they are all client focused and thoroughly enjoy the work they do and this makes our jobs easier.  I think that the caregivers are armed with all the information and training they need to provide support and care – the dementia care and other manuals have really helpful tips and hints which come in handy in many situations.  Our caregivers are really well trained.   I really enjoy hearing from clients how they have enjoyed the caregivers we have matched with them and vice versa – caregivers also comment on how lovely clients are – this job makes me feel really good because I know at the end of the day I am helping seniors maintain their independence and dignity which keeps families happy.  Knowing that I have helped someone makes my job so very important and gives me great job satisfaction.

Maureen O'Rourke

Client Coordinator

I chose to work at Home Instead Senior Care because as a former CAREGiver I had received excellent reports about the company from many clients and fellow CAREGivers. I understand the importance of care and support that some seniors and their families need.  I know first-hand how valuable it is for them to stay in their own homes as long as possible and I am confident with the great care our CAREGivers provide to help our clients feel safe and secure to remain living independently in their own home environment. I would have loved to have had a company like Home Instead Senior Care when I was caring for my elderly parents to help me get the best possible care for all concerned including respite.

I have had more than 10 years’ experience as a CAREGiver and understand the challenges caring for seniors and supporting their families. I have experience with both disability and dementia know all too well the obstacles that our clients, families and CAREGivers can face on a day to day basis. I am aware that the needs of our clients can change very quickly and our flexibility is paramount to delivering the best service to meet our client’s needs.

For the past three years working with Home Instead Senior Care, I have had the opportunity to learn all the training programs that are offered by Home Instead Senior Care and I have thoroughly enjoyed the training. I also love the culture of the company and how we work to achieve client satisfaction. I believe the company prides itself on being a solution to seniors and their families from getting to know some of our CAREGivers who often go beyond the client’s expectations in their service roles with empathy and excellence.

Suzanne Rankin

Payroll and Billing Coordinator

‘Enhance’ is a wonderful way to describe what Home Instead Senior care does as an organization to assist seniors to remain at home – it lets the senior person know that they have not failed in anyway just because they have reached their senior years, they just need a little help for it to continue to run smoothly at home.

Our CAREGivers are the core of our business  - from the first moment that specifically chosen CAREGiver walks through our doors, we provide them with the ongoing support and training so that combined with their personal caring attributes, they shall be able to give our clients that unique care that HISC prides ourselves in.

Our service goes above and beyond any monetary value as it gives that senior person a purpose each morning to feel good about themselves knowing that our CAREGiver shall arrive at their door and ensure that the client is center of attention and look after whatever needs they may have during that time – eventually with ongoing services that relationship shall become a major part of the senior’s life.

Jenelle Gilchrist

Client Coordinator

I started working at Home Instead Senior Care as a CAREGiver. Growing up I lived with my Nan and Pop until I was in my 20’s, over which time I saw my grandparents needing more and more help. My Pop had a leg amputated due to diabetes and my Nan developed dementia. After they passed away I wanted to help other people who may not have the support around them that they needed. I really enjoyed my time as a CAREGiver, however when the opportunity arose to become part of the office staff, I saw this as my opportunity to help even more people receive the support they needed. Working as a coordinator for Home Instead Senior Care, I really enjoy hearing all the fabulous feedback from our cherished clients about how reliable, caring and empathetic our devoted CAREGivers are.

Vanessa Skjonnemand

Client Cordinator

During my school years, I was a member of a vocal group put together by my music teacher and we visited nursing homes several times a year to sing for and visit with the residents, I will never forget the joy on the elderlies faces when we performed, knowing that we were able to place a smile on their faces and made an ordinary day into a fun day for them was really satisfying. This early exposure to the elderly and disabled has influenced my views of people in care and ensured that as an adult, I would work towards a prosperous career in the aged care industry so I could make a difference in people’s lives.

I joined Home Instead in 2013 as a CAREGiver after being out of the workforce for a few years whilst raising my children, in my spare time I decided I wanted to enhance my knowledge and completed a Certificate III in Aged Care. As a CAREGiver, I enjoyed getting to meet new clients and learn about the different ways they managed their care needs, whilst being able to use my new learnt skills. On occasions I would come into the office to assist the team with different duties, Belinda had seen my potential and when a position arose she had offered me a full time coordination role. I absolutely love my new role as a coordinator; I am still learning new things every day. My recent move into the Private Clients area means that I will be learning new skills and some important aspects of case management; I will be able to become more familiar with my clients and build a personal relationship with them and their loved ones I really enjoy working for Home Instead Senior Care and am inspired to come to work each day knowing we are making such a difference in our seniors lives. I look forward to working here at Home Instead Senior Care for many more years to come.

Maree Borg

Client Coordinator

Having worked in the aged care industry for a number of years and when the chance to work for Home Instead Senior Care came up I jumped at it. I have heard a lot of good comments about the company and wanted the chance to be part of the great team. Their reputation for matching their clients with careers is well known within the industry. I have been in this industry for four and a half years filling many different roles. I am passionate about this industry and love working with clients that I come have contact with.